Effective Date: April 1, 2025
Updated: October 22, 2025
1. INTRODUCTION
Welcome to The Recovery Den. We are committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you:
- Visit our facility at 14 Garrard Rd, Unit 4, Whitby, ON L1N 3K3
- Use our website at recoveryden.ca
- Book sessions or purchase memberships
- Communicate with us via email, phone, or in person
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
Account and Booking Information:
- Full name, email address, phone number
- Date of birth (for age verification)
- Billing address and payment information (credit card details are processed securely through third-party payment processors and are not stored on our systems)
Health and Medical Information:
- Medical conditions, allergies, or health concerns disclosed in your waiver
- Emergency contact information
- Any health-related information you choose to share with staff to ensure safe use of our facilities
Communication Records:
- Correspondence via email, phone, text message, or in-person conversations
- Feedback, reviews, or testimonials you provide
2.2 Information We Collect Automatically
Website Usage Data:
- IP address, browser type, device information
- Pages visited, time spent on site, referring URLs
- Cookies and similar tracking technologies (see Section 8)
Facility Usage Data:
- Booking history, session attendance, cancellations, and no-shows
- Membership type, payment history, and account status
Video Surveillance Footage:
- For safety and security purposes, we use video surveillance in designated areas of our facility (see Section 4 for details)
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
3.1 Service Delivery
- Process bookings and manage your appointments
- Provide access to exclusive facility sessions
- Communicate session confirmations, reminders, and schedule changes
- Process membership payments and renewals
3.2 Safety and Security
- Verify age restrictions and supervise minors appropriately
- Monitor health disclosures to ensure safe use of therapies
- Maintain video surveillance for facility security and incident response
- Contact emergency contacts if necessary
3.3 Business Operations
- Enforce cancellation and no-show policies
- Respond to inquiries, complaints, and customer service requests
- Improve our services, facilities, and customer experience
- Maintain accurate business records and financial reporting
3.4 Marketing and Communications (with your consent)
- Send promotional emails about new services, special offers, or membership packages
- Share wellness tips, recovery advice, or facility updates
- Request feedback or reviews
You may opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.
3.5 Legal Compliance
- Comply with applicable laws, regulations, and legal processes
- Enforce our Terms of Service and waiver agreements
- Protect our legal rights and defend against claims
4. VIDEO SURVEILLANCE AND FACILITY MONITORING
4.1 Purpose of Surveillance
The Recovery Den uses video surveillance to:
- Ensure the safety and security of all guests and staff
- Deter theft, vandalism, and inappropriate behavior
- Provide evidence in the event of incidents, accidents, or disputes
- Monitor facility access during exclusive booking periods
4.2 Areas Under Surveillance
Video cameras are installed in the following areas:
- Main entrance and reception area
- Common hallways and corridors
- Exterior building access points
4.3 Areas NOT Under Surveillance
The following areas are completely private and NOT monitored:
- Sauna rooms
- Cold plunge therapy areas
- Changing rooms and restrooms
- Any private treatment or recovery spaces
4.4 Signage and Notice
Clear signage is posted at facility entrances notifying guests of video surveillance.
4.5 Access and Retention
- Video footage is securely stored and accessible only to authorized management personnel
- Footage is retained for 30 days unless required for investigation, legal proceedings, or insurance claims
- Footage is never shared publicly or used for purposes other than security and safety
- Guests may request access to footage involving themselves by submitting a written request (subject to legal and privacy considerations)
4.6 No Guest Recording Permitted
Guests are strictly prohibited from recording, photographing, or filming other guests, staff, or any part of the facility without express written consent. Violations may result in immediate termination of session and membership.
5. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
5.1 Service Providers
We may share information with trusted third-party vendors who assist us in operating our business, including:
- Payment processors (e.g., Stripe, Square) for secure transaction processing
- Booking and scheduling platforms for appointment management
- Email and communication services (e.g., Mailchimp) for marketing campaigns
- IT and security providers for data storage and website hosting
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.2 Legal Obligations
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or legal processes
- Requests from law enforcement or government authorities
- Protection of our legal rights, property, or safety, or that of others
5.3 Emergency Situations
In the event of a medical emergency, we may share your health information and emergency contact details with:
- Emergency medical responders (e.g., paramedics, hospital staff)
- Your designated emergency contact person
5.4 Business Transfers
If The Recovery Den is sold, merged, or undergoes a business transition, your information may be transferred to the new owner as part of that transaction. You will be notified of any such change.
6. YOUR PRIVACY RIGHTS
You have the following rights regarding your personal information:
6.1 Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
6.2 Deletion
You may request deletion of your personal information, subject to:
- Legal obligations to retain certain records (e.g., tax, liability, payment disputes)
- Legitimate business interests (e.g., enforcing waiver agreements, resolving outstanding fees)
6.3 Opt-Out of Marketing
You may opt out of receiving promotional emails at any time by:
- Clicking “unsubscribe” in any marketing email
- Contacting us at [email address]
6.4 Access to Video Footage
You may request access to surveillance footage that involves you by submitting a written request. We will respond within 30 days, subject to privacy laws and operational constraints.
6.5 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: [email protected]
Phone: 905-556-1231
Mail: The Recovery Den, 14 Garrard Rd, Unit 4, Whitby, ON L1N 3K3
We will respond to your request within 30 days.
7. DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure payment processing through PCI-compliant third-party processors
- Access controls limiting employee access to personal information on a need-to-know basis
- Regular security audits and updates to our systems
- Secure storage of video surveillance footage with restricted access
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how visitors use our site.
8.2 Types of Cookies We Use
- Essential Cookies: Required for website functionality (e.g., session management, booking system)
- Analytics Cookies: Help us understand website traffic and user behavior (e.g., Google Analytics)
- Marketing Cookies: Track your interaction with our ads and promotional content
8.3 Managing Cookies
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
For more information, visit: www.allaboutcookies.org
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites (e.g., social media, partner services). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. CHILDREN’S PRIVACY
The Recovery Den does not knowingly collect personal information from children under 13 years of age without parental consent. If we become aware that we have inadvertently collected such information, we will delete it promptly.
Minors aged 13-17 may use our services only with parental or guardian consent, as outlined in our waiver and Terms of Service.
11. RETENTION OF INFORMATION
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Active accounts: Retained while membership is active
- Inactive accounts: Retained for up to 2 years after last activity, then deleted unless required for legal or business purposes
- Financial records: Retained for 7 years for tax and accounting compliance
- Waiver and liability records: Retained indefinitely to protect against legal claims
- Video surveillance footage: Retained for 30 days unless required for investigation or legal purposes
12. INTERNATIONAL DATA TRANSFERS
Your personal information is stored and processed in Canada. If you are accessing our services from outside Canada, please be aware that your information may be transferred to and stored in Canada, where privacy laws may differ from those in your country.
By using our services, you consent to the transfer of your information to Canada.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
When we make significant changes:
- We will update the “Last Updated” date at the top of this policy
- We will notify you via email (if you have provided one) or through a notice on our website
- Continued use of our services after changes constitute acceptance of the updated policy
We encourage you to review this Privacy Policy periodically.
14. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
The Recovery Den
14 Garrard Rd, Unit 4, Whitby, ON L1N 3K3
Email: [[email protected]
Phone: 905-556-1231
Website: recoveryden.ca
Hours: Tuesday–Sunday, 5:00 AM – 10:00 PM
15. GOVERNING LAW
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from this policy will be resolved in the courts of Ontario.