Recovery Den Terms of Use – Recovery Den

Effective Date: October 22, 2025
Last Updated: October 22, 2025

1. ACCEPTANCE OF TERMS

Welcome to The Recovery Den. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Member,” “Guest,” “you,” or “your”) and The Recovery Den (“we,” “us,” or “our”) governing your use of our facilities, services, and website.

By booking a session, purchasing a membership, or entering our facility, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our:

Privacy Policy
Liability Waiver and Release
Etiquette Guidelines (available at recoveryden.ca/recovery-den-etiquette/)

If you do not agree to these Terms, you may not use our services or access our facility.

2. FACILITY OVERVIEW

The Recovery Den is a private recovery facility located at:

14 Garrard Rd, Unit 4, Whitby, ON L1N 3K3

Operating Hours:
Tuesday through Sunday: 5:00 AM – 10:00 PM
Closed Mondays

2.1 Services Offered

We provide the following recovery therapies:

Infrared Sauna Therapy
Cold Plunge Therapy
Compression Therapy (coming soon)

2.2 Exclusive Access Model

The Recovery Den operates on an exclusive booking system:

Each booking reserves the entire facility for your scheduled time block
Only you and your registered guests will have access during your session
No other members or guests will be present in the facility during your booking
This ensures maximum privacy, comfort, and an uninterrupted recovery experience

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Age Requirements

To use The Recovery Den services, you must meet the following age requirements:

Sauna Therapy:

Minimum age: 16 years old
Ages 16-17 must be accompanied by a parent or legal guardian at all times

Cold Plunge Therapy:

Minimum age: 12 years old with supervision
Ages 12-15 must be supervised by a responsible person aged 16 or older who remains in the facility during the entire session
Ages 16-17 may use the cold plunge independently or with guardian consent

Compression Therapy:

Minimum age: 16 years old
Ages 16-17 must be accompanied by a parent or legal guardian

3.2 Account Creation

To book sessions or purchase memberships, you must:

Provide accurate, complete, and current information
Maintain the confidentiality of your account credentials
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

3.3 Parental/Guardian Consent

If you are under 18 years of age, your parent or legal guardian must:

Complete and sign the Liability Waiver on your behalf
Accept full responsibility for your conduct and safety
Provide supervision as required by age restrictions

4. MEMBERSHIPS AND PACKAGES

The Recovery Den offers various membership tiers and drop-in packages to suit different recovery needs and schedules. Current pricing, package details, and membership options are available:

On our website at recoveryden.ca
By contacting us directly at [[email protected]] or 905-556-1231
At our facility during operating hours

4.1 Membership Terms

Billing and Payments:

Membership fees are charged automatically on a monthly basis to the payment method on file
You are responsible for ensuring your payment information is current and valid
Failed payments may result in suspension of access until payment is received

Minimum Commitments:

Some membership tiers may require minimum commitment periods
Early cancellation of memberships with minimum commitments may result in payment of the remaining balance for the commitment period
Specific commitment terms will be disclosed at the time of purchase

Membership Modifications:

You may upgrade your membership at any time; the new rate applies in the next billing cycle
Downgrades may be subject to restrictions based on commitment terms

Session Rollovers:

Session rollover policies vary by membership tier
Specific rollover terms will be disclosed at the time of purchase

Guest Privileges:

Some memberships include guest passes
Guest passes included in memberships are non-transferable and expire at the end of the billing period
Guests must complete a Liability Waiver before participating

4.2 Package Terms

Expiration:

Prepaid session packages have expiration dates specified at the time of purchase
Unused sessions after expiration are forfeited without refund

Transferability:

Packages are non-transferable and may only be used by the purchaser
Guests may join sessions as specified in package terms

5. BOOKING, CANCELLATION, AND NO-SHOW POLICY

5.1 Booking Sessions

Sessions must be booked in advance through our online booking system, phone, or email
Bookings are subject to availability
We reserve the right to limit booking frequency to ensure fair access for all members

5.2 Cancellation Policy

Free Cancellation:

You may cancel or reschedule a booking more than 6 hours before your scheduled session time without penalty

Late Cancellation Fee: $10

Charged if you cancel or reschedule within 6 hours of your scheduled session time
Fee applies per session

No-Show Fee: $20

Charged if you fail to attend a scheduled session without prior cancellation
Fee applies per session

5.3 Payment of Fees

Cancellation and no-show fees will be charged to the payment method on file
Fees must be paid before future bookings can be made
Repeated violations (3 or more no-shows or late cancellations within a 30-day period) may result in:
- Suspension of booking privileges
- Termination of membership without refund

5.4 Facility Cancellations

If The Recovery Den must cancel your session due to:

Equipment malfunction or maintenance
Facility emergency or closure
Circumstances beyond our control

You will receive:

Full credit for the session to be used at a future date, OR
Full refund if you prefer (for paid sessions only)

We will make reasonable efforts to notify you as soon as possible of any cancellations.

6. REFUND POLICY

6.1 Membership Refunds

No refunds are provided for monthly membership fees once charged
If you cancel a membership with a minimum commitment before the commitment period ends, you are responsible for the remaining balance
Exception: Refunds may be granted at our sole discretion for documented medical reasons that prevent you from using the facility

6.2 Package Refunds

No refunds are provided for unused sessions in purchased packages
Packages are valid for the specified timeframe and expire as stated
Exception: Refunds may be granted at our sole discretion for documented medical emergencies

6.3 Processing Refunds

Approved refunds will be processed within 14 business days to the original payment method.

7. FACILITY RULES AND CODE OF CONDUCT

7.1 Health and Safety Requirements

By entering The Recovery Den, you certify that:

You have completed and signed the Liability Waiver and Release
You are not infected with any communicable disease and do not have open sores or wounds
You have disclosed any relevant medical conditions or health concerns
You understand and accept the risks associated with sauna, cold plunge, and compression therapies

7.2 Prohibited Conduct

The following behaviors are strictly prohibited and may result in immediate removal, membership termination, and/or additional fees:

Health and Hygiene Violations:

Entering the facility with a communicable disease or active infection
Using therapies with open sores, wounds, or skin infections
Nudity in any area of the facility – appropriate attire must be worn at all times for hygiene and sanitary reasons
Failing to shower before using the cold plunge
Polluting the water in the cold plunge (spitting, spouting water, blowing nose, urinating, or defecating)

Safety Violations:

Bringing glass containers into therapy areas
Using therapies while under the influence of alcohol or recreational drugs
Ignoring posted safety guidelines or staff instructions
Exceeding recommended time limits or temperature settings

Behavioral Violations:

Disruptive, threatening, or abusive behavior toward staff or other guests
Recording, photographing, or filming without express written consent
Unauthorized access to restricted areas
Theft, vandalism, or damage to property
Misuse of equipment or facilities

7.3 Facility Abuse and Cleaning Fees

Minimum Cleaning Fee: $150

You will be charged a minimum cleaning fee of $150 if you:

Pollute or contaminate the cold plunge water (including but not limited to bodily fluids, food, beverages, or any foreign substances)
Leave the facility in an excessively unsanitary condition requiring deep cleaning or sanitization beyond normal turnover procedures
Cause damage to equipment, surfaces, or furnishings requiring specialized cleaning or repair
Violate hygiene standards in a manner that renders the facility temporarily unusable for the next scheduled guest

Additional charges may apply if:

Cleaning or repairs exceed the scope of the minimum fee
Water replacement or chemical rebalancing is required for the cold plunge
Professional cleaning or restoration services are necessary
Equipment replacement is required

The cleaning fee will be charged to the payment method on file. Repeated violations may result in permanent termination of membership without refund.

7.4 Proper Attire

For Sauna:

Clean swimwear, athletic shorts, moisture-wicking clothing, or breathable attire
Must sit or lie on a clean towel
Nudity is prohibited for hygiene and sanitary purposes

For Cold Plunge:

Clean swimwear or athletic attire
Nudity is prohibited for hygiene and sanitary purposes

For Compression Therapy:

Comfortable, form-fitting athletic clothing as directed by staff

For Common Areas:

Robes, athletic wear, or casual attire
Clean indoor footwear or bare feet in designated zones (no street shoes in therapy areas)

7.5 Etiquette Guidelines

Please review and follow our complete Etiquette Guidelines at:
recoveryden.ca/recovery-den-etiquette/

Key expectations include:

Respect the quiet, relaxing atmosphere
Keep voices low and minimize disruptions
Arrive on time for your booking
Leave the facility clean and tidy for the next guest
Report any equipment issues or concerns to staff immediately

8. VIDEO SURVEILLANCE AND PRIVACY

8.1 Surveillance Notice

For the safety and security of all guests and staff, video surveillance cameras are installed in the following areas:

Main entrance and reception
Common hallways and corridors
Exterior access points

8.2 Private Areas (NOT Monitored)

The following areas are completely private and NOT monitored by video:

Changing rooms and restrooms

8.3 Recording Prohibition

You are strictly prohibited from recording, photographing, or filming:

Other guests or staff members
Any part of the facility (interior or exterior) without express written consent

Violations will result in immediate termination of your session and membership without refund, and may result in legal action.

8.4 Privacy Commitment

Video footage is:

Securely stored and accessible only to authorized management
Retained for 30 days unless required for investigation or legal purposes
Used solely for security, safety, and incident resolution
Never shared publicly or used for marketing without consent

For more details, please refer to our Privacy Policy.

9. LIMITATION OF LIABILITY

9.1 Assumption of Risk

You acknowledge that sauna therapy, cold plunge therapy, and compression therapy involve inherent risks, including but not limited to:

Dehydration, dizziness, fainting, injury, or in rare cases, death
Aggravation of pre-existing medical conditions
Slips, falls, or other accidents

By using our services, you voluntarily assume all risks associated with participation.

9.2 Waiver and Release

By agreeing to these Terms, you reaffirm the waiver and release provisions in the Liability Waiver and Release document, which include:

Waiving your right to sue The Recovery Den for injuries or damages arising from use of the facility
Releasing The Recovery Den, its owners, employees, and affiliates from all liability
Indemnifying The Recovery Den against claims, costs, or expenses arising from your conduct or use of services

9.3 Limitation of Damages

To the maximum extent permitted by law:

The Recovery Den shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the facility or services
Our total liability to you for any claim shall not exceed the amount you paid for the service in question

9.4 Property Damage and Loss

The Recovery Den is not responsible for lost, stolen, or damaged personal property
Lockers and storage areas are provided for convenience but are not monitored
You are responsible for securing your valuables

10. TERMINATION AND SUSPENSION

10.1 Termination by Member

You may terminate your membership at any time by providing written notice via email or in person, subject to:

Minimum commitment obligations (if applicable to your membership tier)
No refunds for unused sessions or prepaid fees

10.2 Termination by The Recovery Den

We reserve the right to suspend or terminate your membership immediately and without refund if:

You violate these Terms of Service, the Liability Waiver, or Etiquette Guidelines
You engage in prohibited conduct or unsafe behavior
You have repeated no-shows or late cancellations
You fail to pay outstanding fees or charges (including cleaning fees)
You provide false or misleading information
You pose a health or safety risk to yourself, staff, or other guests
You repeatedly leave the facility in unsanitary condition or abuse the facilities

10.3 Effect of Termination

Upon termination:

Your access to the facility will be immediately revoked
Any outstanding fees or charges (including cleaning fees) remain due and payable
Unused sessions or membership credits are forfeited without refund
You must return any facility property (e.g., access cards, towels) in your possession

11. INTELLECTUAL PROPERTY

11.1 Ownership

All content on The Recovery Den website and within the facility, including but not limited to:

Logos, trademarks, service marks, and brand names
Text, images, graphics, videos, and design elements
Facility layouts, equipment configurations, and proprietary methods

are the exclusive property of The Recovery Den and are protected by copyright, trademark, and other intellectual property laws.

11.2 Prohibited Use

You may not:

Reproduce, distribute, modify, or publicly display our content without written permission
Use our trademarks, logos, or branding in any manner
Reverse engineer or copy our facility designs or recovery protocols

11.3 User-Generated Content

If you provide testimonials, reviews, or feedback:

You grant The Recovery Den a non-exclusive, royalty-free, perpetual license to use, reproduce, and display your content for marketing purposes
You represent that you have the right to grant this license
You may request removal of your content at any time by contacting us

12. THIRD-PARTY SERVICES

The Recovery Den may integrate third-party services such as:

Payment processors (e.g., Stripe, Square)
Booking and scheduling platforms
Email marketing services

We are not responsible for:

The performance, security, or privacy practices of third-party services
Any issues arising from your use of third-party platforms
Interruptions or errors caused by third-party service providers

Please review the terms and privacy policies of any third-party services you interact with.

13. FORCE MAJEURE

The Recovery Den shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (floods, fires, earthquakes, severe weather)
Pandemics, epidemics, or public health emergencies
Government orders, lockdowns, or legal restrictions
Equipment failures, power outages, or utility disruptions
Labor disputes or supply chain issues

In such events, we will make reasonable efforts to notify affected members and provide alternative arrangements when possible.

14. DISPUTE RESOLUTION

14.1 Informal Resolution

If you have a complaint or dispute, we encourage you to contact us first to seek an informal resolution:

Email: [[email protected]]
Phone: 905-556-1231
In Person: 14 Garrard Rd, Unit 4, Whitby, ON L1N 3K3

We are committed to resolving issues fairly and promptly.

14.2 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

14.3 Jurisdiction

Any legal disputes arising from these Terms or your use of The Recovery Den shall be resolved exclusively in the courts of Ontario.

14.4 Waiver of Class Actions

You agree to resolve disputes individually and waive your right to participate in class action lawsuits or class-wide arbitration.

15. MODIFICATIONS TO TERMS

15.1 Right to Modify

The Recovery Den reserves the right to modify these Terms of Service at any time. Changes may be made to:

Reflect changes in our services, pricing, or policies
Comply with legal or regulatory requirements
Improve clarity or address operational needs

15.2 Notice of Changes

When we make significant changes:

We will update the “Last Updated” date at the top of these Terms
We will notify you via email (if provided) or through a notice on our website
For material changes affecting your rights, we will provide at least 30 days’ notice

15.3 Acceptance of Changes

Continued use of our services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must discontinue use of our services and may cancel your membership.

16. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

That provision shall be modified to the minimum extent necessary to make it valid and enforceable, OR
If modification is not possible, the provision shall be severed from these Terms

All other provisions shall remain in full force and effect.

17. ENTIRE AGREEMENT

These Terms of Service, together with our:

constitute the entire agreement between you and The Recovery Den regarding your use of our services and supersede any prior agreements, understandings, or representations.

18. CONTACT INFORMATION

If you have questions, concerns, or feedback regarding these Terms of Service, please contact us:

The Recovery Den
14 Garrard Rd, Unit 4, Whitby, ON L1N 3K3

Email: [[email protected]]
Phone: 905-556-1231
Website: recoveryden.ca

Operating Hours:
Tuesday–Sunday: 5:00 AM – 10:00 PM
Closed Mondays

19. ACKNOWLEDGMENT

By booking a session, purchasing a membership, or entering The Recovery Den facility, you acknowledge that:

You have read and understood these Terms of Service in their entirety
You have had the opportunity to ask questions and seek clarification
You agree to be legally bound by these Terms
You understand that violation of these Terms may result in termination of your membership, cleaning fees, and legal consequences

Thank you for choosing The Recovery Den. We look forward to supporting your recovery journey.

Chill. Heal. Recharge.